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: SIAE / RIA License number: 432 / I06-559
NEWSLETTER

This website is using third party technology to bring you the music. Please download the following applications:
1. Check you have RealPlayer installed on your computer - read more about
installing Realplayer
2. If you are using Netscape or Opera, check you have the plug-in
downloaded and installed - read more about plug-ins for Netscape and Opera
3. If you are using a Mozilla-based browser, check you have the plug-in
installed to the correct place - read more about plug-ins for
Mozilla-based browsers
4. Can you see any text in the status window beneath the 'listen live'
link? Wait until it says 'Playing'
5. If the text in the status window says 'Playing' but you still can't
hear anything, check your speakers are on and the volume is turned up
6. If you do not have JavaScript enabled you will not see any text in the
status window until you enable it - read more about enabling JavaScript
7. If you are using a Mac, you will not be able to skip forward 5 or 15
minutes
8. If you are at work, your company may have a 'firewall' enabled to
securely protect its internal data. Sometimes your company's 'proxy'
settings may be set in such a way that they prevent external streaming
sources from occurring. If this is the case, please contact the IT
department of your company
9. By default, RealPlayer / RealOne tries to detect the best settings for
your connection. Technically, it looks for the best settings for RTSP and
PNA transports.
Below we offer some advice which may not be suitable for your set-up but
which has been helpful to some users. For comprehensive advice, please
look at the Real help pages http://service.real.com/faq/index.html#playing.
Before making this change to your Real Player check with your firewall
administrator, if applicable, regarding your organisation's policies on
Internet access.
Ia. In Real Player:
Select view > preferences. Then select 'transport' tab.
In the transport preferences dialogue select 'use specified transports'
then go to point 2 below.
OR
Ib. In Real One:
Select tools > preferences > network transports. Select 'manually
configure connection settings'.
II. In both 'RTSP settings' and 'PNA settings' de-select 'attempt to use
Multicast for live content'.
Additionally you could try setting both transports to use just TCP. This
is not recommended for dial-up users but should be okay for ASDL users.
10. Users of Mac OS X may need to run their browser in Classic mode
11. It's possible your computer isn't set up properly to handle the file
types used in the Player.
This can be the case if you have recently installed or upgraded Real
Player or Real One or other sorts of media players.
Seek professional advice before making any changes to your system.
Zerogravity is not responsible for any changes you may decide to make to
your computer set-up.
The following is intended as a guide only to help you diagnose any problem
you may be having.
If you are on a network, check with your network administrator.
If you use a stand alone computer, read the help provided in your
operating system concerning file type associations.
To do this in Windows 9x, go to Start > Help; click on the Search tab and
type in "file type associations", click 'List topics', select the relevant
topic and read the advice provided.
A file type used predominantly in the Radio Player is the one which ends
with the .rpm extension. This, and also the .ra and .rm file types, may
need to be associated or re-associated with the Real Player or Real One
application.
12. If all else fails, try reinstalling RealPlayer
*Back to the top
Check that you have RealPlayer installed on your computer - a variety of
error messages are associated with not having RealPlayer installed. If the
error message appears in a RealPlayer window, please consult the
RealPlayer support site (http://service.real.com/realplayer/)
Why don't you stream your radio stations / on demand programmes using a
higher quality bit-rate?
Streaming higher quality audio on the web is expensive and we have to find
a balance between audio quality and cost. Since the Radio Player is very
popular we are unable to stream music programmes in a higher quality, but
we believe we've got the balance right in order to offer the best value
for our services.
We are currently working on a satellite channel distribution and to manage to switch to ogg.vorbis technology . We have no immediate plans to use any other streaming formats
Audio technology on the internet is still relatively new. The amount of
information that can travel along the average telephone line is limited.
This can cause a queue in the audio signal. Current streaming technology
makes best efforts not to lose this information and holds or 'buffers' it
until the line is clear to receive further information. This is why there
is sometimes a stuttering or delaying effect when receiving a stream.
Unlike other forms of broadcasting, the cost of streaming has a per capita
cost which is not diminished in proportion to the size of the audience.
Ironically, due to the growing success of our streaming services,
including audio-on-demand from the online Radio Player, the ZG was faced
with rapidly rising distribution costs.
With a finite budget, the choice was to reduce bandwidth of the live
stream or cap the number of simultaneous users. By far the least
disruptive option to most users was to reduce bandwidth - in this case by
reducing the maximum bit rate - of the live stream. This results in a
slight reduction in sound quality, noticeable to users with fast
connections.
Notwithstanding this reduction, ZG radio services are still streamed at a
higher bit rate than the majority of non-ZG online radio services in Italy.
We are looking at a number of other ways of reducing the bandwidth
requirement of live streams which would enable us to increase the quality
of the streams once more.
In order to get information in the status window (located beneath the
'listen live' link) you need to have JavaScript enabled.
To enable JavaScript in Internet Explorer go to the 'Tools' menu and
select 'Internet Options' then click on the 'Security' tab. Make sure the
'Internet' icon (with a globe) is highlighted in blue. Click the 'Custom
Level' button down near the bottom. Scroll down to the section entitled 'Scripting'
and ensure that under 'Active Scripting' the button labelled 'Enable' is
checked. Click OK. You will need to restart your browser for the change to
take effect.
To enable JavaScript in Netscape go to the 'Edit' menu and select 'Preferences'.
Highlight the 'Advanced' label and ensure that the 'Enable JavaScript'
checkbox is ticked. Click OK.
Mac users will not see any text in the status window and will need to
access the controls at the bottom of the page
The Radio Player operates within its own pop-up browser window,
enabling you to navigate elsewhere on the Internet whilst continuing to
listen to ZG Radio. This means that from time to time the player may
become hidden behind another window. If the player is not visible and you
wish to restore it, you must maximise it by clicking on the 'ZG Radio
Player' tab in the taskbar (this runs along the bottom of the screen)
Try emptying the clip cache in Real Player or Real One:
Run the stand alone Real Player or Real One application.
View > Preferences > Performance > Clip Cache > Settings > click on 'empty
clip cache'
(The click path described here may vary between different versions of the
Real application)
If this doesn't fix the problem, check your firewall settings.
Unfortunately, we think it is in respect of artist rights that you may
only listen to music and thus we only offer our on-demand programmes as
streams, not as downloads. However, and for a limited period of time,
check the download page for our monthly free
192kpbs mp3 and other goodies
Sorry, but we can only offer support for streaming via the Radio Player and cannot give out direct URLs.
There are plans to distribute dj mixes using iTunes to distribute our programmes(please e-mail us if you would like to have Itunes downlads) - the Radio Player is currently the only way to listen again to ZG Radio shows.
There is no service to stream or download ZG radio programmes onto
mobile devices at the moment. However we are researching new ways of
making the ZG's content available expect some news soon.
Unfortunately our rights agreements with the record companies mean that we
cannot break music programmes up into smaller chunks, or offer a rewind
facility.
*Back to the top
Go to Download Realplayer page
Linux and Unix users should read our
Unix/Linux advice page before proceeding.
*Back to the top
1. Click on the below link
2.Download
free RealOne player
3. When you've clicked on the link it will bring up a page for you to
choose the download most suited to your operating system. Clic on the
download box -
this will begin saving the program to your computer. Click "Save"
4. Another box will pop up, which lets you choose where to save the
program. From the "Save In" menu select "Desktop" (Saving it on the
desktop means you'll be able to find it easily)
5. Click on "Save" and the RealOne Player will start to download - it may
take some time depending on the speed of your Internet connection
6. Once downloading has completed, double click on the file icon (a
RealPlayer symbol) on your desktop. RealOne Player will begin to set up on
your computer
7. From here, follow the instructions that RealOne Player gives you - all
you really need to do is skip through the screens by clicking on "Next" -
though if you're feeling adventurous, you could change some of the
settings - but make sure you know what you're doing!
8. Once it's finished installing, RealOne Player will start - from here
you can close it down, and then click on the links to listen to audio and
watch video - whenever RealOne Player is needed, it will automatically
start!
Step-by-step instructions for installing RealPlayer 8
1. Click on the below link
Download RealPlayer 8
2. Fill out the form, entering a valid email address and choosing the
appropriate operating system and connection speed. Then click the "Download
FREE RealPlayer 8 Basic" button
3. This takes you to a page where you can select your download option. The
"Minimum" option will take the least time. Select this and click the "Download
FREE RealPlayer 8 Basic" button to proceed
4. On the following page, you should click on the link of the location
nearest to you. Picking the nearest place should make your download
quicker
5. When you've clicked on the link it will bring up a file download box -
this will begin saving the program to your computer. Click "Save"
6. Another box will pop up, which lets you choose where to save the
program. From the "Save In" menu select "Desktop" (Saving it on the
desktop means you'll be able to find it easily)
7. Click on "Save" and the RealPlayer will start to download - it may take
some time depending on the speed of your Internet connection
8. Once downloading has completed, double click on the file icon (a
RealPlayer symbol) on your desktop. RealPlayer will begin to set up on
your computer
9. From here, follow the instructions that RealPlayer gives you - all you
really need to do is skip through the screens by clicking on "Next" -
though if you're feeling adventurous, you could change some of the
settings - but make sure you know what you're doing!
10. Once it's finished installing, RealPlayer will start - from here you
can close it down, and then click on the links to listen to audio and
watch video - whenever RealPlayer is needed, it will automatically start!
Netscape users Netscape users with Real Player 8 will need to download an
additional RealPlayer Plug-in
If you installed your browser after installing Real Player One, the
plugins may not be there. Check your browser's plugin folder for
nppl3260.dll and the components folder for nppl3260.xpt. If they are not
there, then you will need to copy:
C:\Program Files\Real\RealOne Player\Netscape6\nppl3260.xpt into
C:\Program Files\mozilla.org\Mozilla\components\nppl3260.xpt (or wherever
your browser is installed)
C:\Program Files\Real\RealOne Player\Netscape6\nppl3260.dll into
C:\Program Files\mozilla.org\Mozilla\Plugins\nppl3260.dll (or wherever
your browser is installed
If you are using Windows, you might not have the Java plugin. The mozdev
plugin site can help you find and install it.
Opera users
Some Opera users have reported problems when upgrading to Real Player 10.
These users have found that backing up the file nppl3260.dll (127K) from
the Opera Plugins folder and copying that back into the plugins folder
after installation, over the nppl3260.dll (139K) file that is installed
with Real Player 10, has solved their problem. Opera users will need to
download the same RealPlayer Plug-in then follow the below process:
1. Open Opera
2. Go to 'Preferences' (Alt+P)
3. Go to 'Multimedia'
4. Click on 'Find Plugins'
5. When it asks you to associate the RealPlayer plug-in, choose 'yes'
Please note that Opera users will experience a 10-15 second wait while the
audio is loaded